Troubleshooting
Sometimes you might fail to connect even with correct password. In this case please just try again.
Please ensure that you typed in serial number, Hotspot SSID Name and password correctly
Ensure that the WiFi router has internet connection
Ensure that the WiFi router is 2.4GHz (5GHz is not supported)
Ensure that the WiFi network does not use WPA Enterprise of captive portals
Ensure that there is no firewall installed that might block unknown devices in the network. To whitelist devices, the serial number of the monitor corresponds to the MAC address.
For Indoor Models and Basic KIT:
In case you get orange LED feedback in step 2 means that the server not reachable
Contact your local IT responsible. It might be that certain firewall or whitelisting is needed
In case you get purple LED feedback in step 2 means that the monitor is not properly configured on the AirGradient dashboard
Login onto the AirGradient dashboard and check if the monitor's serial number is listed under the hardware administration and the location with that monitor exists.
If you still have troubles with connecting your monitor, you can use our Community Forum or contact us.